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If you spend time on a firm’s reception desk or act as first port of call for your firm’s clients, then this webinar is for you! You will learn how to create gold standard customer/client care and raise the profile of the firm to all visitors. Great legal firms have even greater front of house staff, and you can easily improve and add to your skills. This webinar will help you learn how to:
• Understand the difference between ‘good’ and ‘great’ client care
• Finding out what your firm expects from you
• What to say and do when a client arrives
• 6 things that add value to the client’s experience
• How to have a constructive conversation
• Spotting an opportunity to help
• Perfect telephone techniques
• Making yourself ‘unforgettable’
Fri 28 Jul 2017
£35.00Package PriceClick here for details
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