Legal Training and CPD Courses for Lawyers
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Webinar Exceptional Front of House Skills - On-Demand Webinar

Overview


If you spend time on a firm’s reception desk or act as first port of call for your firm’s clients, then this webinar is for you! You will learn how to create gold standard customer/client care and raise the profile of the firm to all visitors. Great legal firms have even greater front of house staff, and you can easily improve and add to your skills. This webinar will help you learn how to:

• Understand the difference between ‘good’ and ‘great’ client care

• Finding out what your firm expects from you

• What to say and do when a client arrives

• 6 things that add value to the client’s experience

• How to have a constructive conversation

• Spotting an opportunity to help

• Perfect telephone techniques

• Making yourself ‘unforgettable’

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Details


Type
Webinar
Level
Foundation
CPD
1 hours
SRA

Speakers


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Fees


£35.00
Package Price
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£120.00
Non Member

(Excluding VAT)

Brochure



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CLT membership provides excellent service, great value for money and above all, quality events saving up to 50% of your training costs.

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For help, support and bookings call:
+44 (0)121 362 7705 or visit our support section for FAQs, venue maps and brochures.